Tag Archives: J.D. Power

First-timers ‘significantly’ less satisfied with mortgage lenders

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Homebuyers don’t just want good rates, they want lenders to solve problems that will keep them from getting to the closing table, J.D. Power finds. Continue reading →

First Community Mortgage recognized for ethical practices

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Subsidiary of First Community Bank of Tennessee has also been recognized for its efforts to reach a diverse population of borrowers. Continue reading →

Survey: Mortgage lenders missing chance to build trust with borrowers

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J.D. Power warns that the mortgage customer experience is increasingly commoditized, with few lenders finding the right formula to be seen as trusted advisers. Continue reading →

Study: Homeowners often miffed if lenders outsource servicing

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J.D. Power’s annual Mortgage Servicer Satisfaction Study finds customer satisfaction is 26 percent higher when mortgages are originated and serviced by the same company. Continue reading →

Survey: Mortgage refi crush exposed dangers of digital-heavy approach

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Digital self-service combined with live personal service is key to retaining younger mortgage customers, J.D. Power concluded, with faster approval times demonstrating that the application and approval process “still requires some level of human intera… Continue reading →