‘You can see someone smile through a mask’: Hospitality during COVID-19

During a talk called “High-Touch Service in a Low-Touch World” at Inman Connect Now, Inman Editor at Large Clelia Peters and New York City restaurateur Will Guidara discussed how to practice hospitality in a world with coronavirus. Continue reading

Why the COVID-19 crisis isn’t like 2008

With climbing unemployment rates, this year’s crisis might feel like déjà vu. However, there are key differences between the coronavirus-induced recession and the Great Recession. Continue reading