Study: Homeowners often miffed if lenders outsource servicing

J.D. Power’s annual Mortgage Servicer Satisfaction Study finds customer satisfaction is 26 percent higher when mortgages are originated and serviced by the same company. Continue reading

Rate Drop Advantage program offers homebuyers a break on refis

If rates come down in the next three years, Rocket Mortgage’s program will cover some refinancing costs including first appraisal, credit report, tax certification and the mortgage recording fee. Continue reading

Rocket Mortgage customers offered free premium Truebill accounts

The rebranding and tighter integration of Truebill into the Rocket platform is part of a broader effort to transform the company’s brands into a fintech platform. Continue reading

Rocket Mortgage wants the world to know it’s in Canada

Windsor-based mortgage broker Edison Financial will rebrand as Rocket Mortgage in August and begin making direct loans. Continue reading

Mortgage Coach and Sales Boomerang merge under new CEO

Richard Harris, a veteran of SparkPost, Oracle and AddThis, will lead the merged company, which said it will employ 144 people with no layoffs anticipated. Continue reading

Rocket says it’s preparing for further declines in mortgage profits

Buyout offers to approximately 2,000 workers are expected to save nation’s biggest mortgage lender roughly $180 million per year, according to a Q1 earnings call on Tuesday. Continue reading

Rocket and Wells Fargo eye buyouts and layoffs in face of rising rates

Rocket Mortgage and Amrock, Rocket’s title and settlement company, are offering buyouts to 8 percent of its workforce while Wells Fargo confirmed with Inman that it laid off employees last week. Continue reading

Inman announces first round of exhibitors for ICNY22

Inman Group® announced 31 exhibitors for Inman Connect in New York, April 19 – 21, 2022. It’s the 25th anniversary of these events. Continue reading

Pennymac lays off 236 workers after upping tech, marketing investments

The layoffs come as Pennymac ups its investment in technology and marketing to help it do more business directly with consumers and mortgage brokers. Continue reading

Rocket acquires personal finance app Truebill in $1.275B deal

The acquisition could not only help Rocket boost its purchase loan business, but provide a steady source of revenue that’s not tied to the cyclical ups and downs of real estate. Continue reading