Tag Archives: business model

3 moments that made Adena Hefets into an industry disruptor

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From watching her parents struggle to make ends meet as a child to connecting with an excellent mentor as an adult, these are the moments that shaped Hefets’ career. Continue reading →

My top producer quit — now what? 6 steps to take

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At least once a month, a broker hits me up with an urgent request for a one-on-one call: “My top producer quit! Now what?” Before you have a nervous breakdown, take stock, and carefully and calmly examine the situation. Here’s how. Continue reading →

Still wondering why service trumps tech? Ask Blockbuster

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You can’t be full of yourself, provide poor service, a poor environment and “charge late fees” when customers expect to be delighted. Ours is a service industry where hubris has no place, and we ought to focus on the end user. Don’t believe us? You mig… Continue reading →