Concierge competition is heating up. Here’s how indies can compete 

In the ongoing listings wars, some of the nation’s most heavily funded brokerages have been boasting about their concierge services. It’s worrying for indie brokers, but Troy Palmquist and Linnette Edwards have some ideas on how to compete. Continue reading

Lessons from luxury travel you can use right now

Intuitive service. Meticulous hospitality. Exceptional customer experiences. These are essential in real estate — but they’re also the hallmarks of the luxury travel industry. Continue reading