Tag Archives: client communication

One client can be a catalyst for your whole real estate career

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Luxury broker Filippo Incorvaia shares the story of how one residential client set the stage for a career shift and led to a host of new referrals. Continue reading →

Can you hear me now? Why your clients miss 50% of what you say

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Less talk, and more listening. Inman contributing writer Rachael Hite shares the real reason your transactions turn topsy turvy — and why it has everything to do with what’s lost in translation. Continue reading →

10 words to enhance your real estate communication game

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Words are very powerful, writes broker Joseph Santini, so choose them carefully. You’ll enjoy the rewards of great communication and more success in your business and your life. Continue reading →

Win dinner with Robert Reffkin in Compass’ Back to Basics challenge

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Twenty-five Compass agents with the most buyer-exclusive agreements and in-person interactions after 100 days of 2024 will win a trip to NYC, lunch with Leonard Steinberg and dinner at Reffkin’s home. Continue reading →

4 common conversations your clients don’t want to have

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Communication in all types of circumstances can help to set your services apart. Here’s how to approach four common bad-news scenarios and keep your client relationship moving forward. Continue reading →

Be prepared for bad news — and learn how to deliver it to clients

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Bad news is just part of the reality for real estate agents. Here’s how to deliver it effectively while ensuring clients are properly prepared and educated. Continue reading →

23 objections you’ll hear now (and how to handle them)

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Objections can throw you for a loop, and there will be a new one every time. There are a variety of ways to respond, but the key is to make your response authentic, incorporating your unique style and voice. Continue reading →

Affordability, foreclosures, mortgages: How to navigate tough real estate conversations in 2023

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Having tough conversations about real estate can be difficult when the news isn’t ideal — but remember that your clients are asking you because they trust you and your expertise. By being prepared for these conversations, you are serving them when they… Continue reading →

How to ease seller fears of a cooling market

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If sellers are getting anxious, Rachael Hite offers communication tips to help them feel better about their odds of a timely sale during a market shift. Continue reading →

How to mix, match and mirror your client’s energy when things are not clicking

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Relationship-building and effective communication are key to connecting with your clients and serving them effectively. When your customer’s personality style differs from your own, use the following techniques to keep the lines of communication open. Continue reading →