On the heels of Inman Connect, I’ve never been more certain that big money is not the solution to simplifying the real estate ecosystem and improving the customer journey. The hostility between industry leaders is escalating. Continue reading
The latest J.D. Power study of borrower satisfaction revealed that loan officer response times are what make or break the experience, and this has pushed many consumers to go digital. Continue reading
It’s no surprise that real estate professionals are worried that so-called disruptors, like Zillow and Opendoor, will eventually eat their lunches. But has anyone considered that lenders are just as worried about the same thing? Continue reading