Still wondering why service trumps tech? Ask Blockbuster

You can’t be full of yourself, provide poor service, a poor environment and “charge late fees” when customers expect to be delighted. Ours is a service industry where hubris has no place, and we ought to focus on the end user. Don’t believe us? You mig… Continue reading

Competition from Zillow, AI is the biggest fear among brokers: NAR

Real estate brokerages anticipate big challenges to come from evolving technology and “nontraditional market participants,” according to a new NAR survey. Continue reading

8 tips for building high-performing teams

The meteoric rise of teams is only expected to accelerate over the next few years as the market softens and lone wolf agents grow hungrier for leads and support. Here are eight tips for building a high-performing team that can thrive even in a down mar… Continue reading