Tag Archives: Citizens Mortgage

Study: Homeowners often miffed if lenders outsource servicing

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J.D. Power’s annual Mortgage Servicer Satisfaction Study finds customer satisfaction is 26 percent higher when mortgages are originated and serviced by the same company. Continue reading →

Survey: Mortgage refi crush exposed dangers of digital-heavy approach

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Digital self-service combined with live personal service is key to retaining younger mortgage customers, J.D. Power concluded, with faster approval times demonstrating that the application and approval process “still requires some level of human intera… Continue reading →