Homebuyers like ‘high-touch’ loan advisors equipped with tech tools

Technology like AI is helping lenders do a better job of providing useful guidance and advice to borrowers, boosting customer satisfaction and repeat business: J.D. Power. Continue reading

Study: Homeowners often miffed if lenders outsource servicing

J.D. Power’s annual Mortgage Servicer Satisfaction Study finds customer satisfaction is 26 percent higher when mortgages are originated and serviced by the same company. Continue reading