Survey: Mortgage refi crush exposed dangers of digital-heavy approach

Digital self-service combined with live personal service is key to retaining younger mortgage customers, J.D. Power concluded, with faster approval times demonstrating that the application and approval process “still requires some level of human intera… Continue reading

First American providing same-day title decisions on eligible mortgage refis, home equity loans

Taking a page from the playbook of a fintech upstart, the nation’s largest title insurance underwriter is making an automated title decision engine available to title agents. Continue reading

The top 10 independent mortgage brokers gaining market share

Mortgage brokers claimed more than 20 percent of market share for the first time in over a decade this January, and these 10 companies are leading the charge, according to rankings published by the Association of Independent Mortgage Experts. Continue reading

Chase settles with Black homeowner over alleged discriminatory appraisal

The lender will pay the Chicago homeowner $50K and provide mandatory training to its employees on fair lending and appraisals. Continue reading

What’s going on with the chaotic small business loan program?

The Paycheck Protection Program will potentially give real estate agents free money. But the program’s launch has had a rocky start. Continue reading