Tag Archives: Jay o’brien

Closing gifts are no longer enough to win repeat clients

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During Inman Connect New York, Client Giant founder Jay O’Brien explained his system for breaking out of a referral rut with an inventive client gifting strategy. Continue reading →

WATCH: Delivering 7-star service in a 3-star industry

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Connect Flashback: How one agent sustains 100 percent referral business with 7-star service. Continue reading →

Want more business? Send these 10 thank-you notes

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Well-timed, thoughtful, hand-written notes can lead directly to referrals and new business — take it from a wide range of agents who are making this strategy their own. Continue reading →