Tag Archives: customer satisfaction

First Community Mortgage recognized for ethical practices

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Subsidiary of First Community Bank of Tennessee has also been recognized for its efforts to reach a diverse population of borrowers. Continue reading →

Survey: Mortgage lenders missing chance to build trust with borrowers

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J.D. Power warns that the mortgage customer experience is increasingly commoditized, with few lenders finding the right formula to be seen as trusted advisers. Continue reading →

What’s the No. 1 thing today’s borrowers want? Faster response times

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The latest J.D. Power study of borrower satisfaction revealed that loan officer response times are what make or break the experience, and this has pushed many consumers to go digital. Continue reading →