Do you speak the 5 love languages of customer service?

In the hottest, most competitive markets most agents have seen in their careers come major challenges. Clients need reassurance that you’ve got it under control, which might mean customizing your service based on their “love language.” Here’s how to do… Continue reading

How new trends in automation are streamlining title transactions

Just like the rest of real estate, the title industry is embracing technology and its many benefits. When partnering with a title company, be sure to understand how it deploys technology in its systems — and how that tech can be used to help create the… Continue reading

Anxious clients? Here’s how you can respond

In the world of luxury real estate, it’s not unusual for clients to feel a sense of urgency, pressure, and even anxiety. While a global pandemic and related economic crisis certainly ups the ante for agents and raises a unique set of risks, stressors, … Continue reading

A downturn convinced Bobby Downey to leave the mortgage industry to become an agent

Charlotte-based loan officer-turned-real estate agent Bobby Downey shares how he keeps his clients top of mind by offering service worthy of Chick-fil-A. Continue reading

How to appreciate your clients, so they’ll appreciate you

Communicate, follow up, show a little empathy, treat your clients how you’d want to be treated — do that, and they’ll walk away singing your praise. Continue reading

7 factors chipping away at ‘the golden rule’

Here are seven trends in the real estate industry that threaten your ability to generate business with your database leads. Continue reading

WATCH: Delivering 7-star service in a 3-star industry

Connect Flashback: How one agent sustains 100 percent referral business with 7-star service. Continue reading

When the Internet Is ‘The Other Woman’

At this point in my advancing years, I don’t expect wild, creative or frequent sex. I do, however, count on the morning kiss. By that, I mean the unarousing, but sweet, pressing of lips that my husband and I exchange to greet the day and each other. On… Continue reading

Be more than a service provider. Be the solution.

This is a true story. Armed with hours of HGTV and a screwdriver, a homeowner named Gina set out to fix and flip real estate. But she soon discovered what any savvy investor knows: it takes more than 60 minutes minus commercials to successfully renovat… Continue reading