Tag Archives: client service

Your real estate clients aren’t hiring you to be yourself

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Authenticity opens the door. Broker-owner Deb Siefkin shares what actually carries the conversation when the decision gets difficult. Continue reading →

From 1st call to closing: How to create a 5-star client journey 

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Map your client’s journey. Identify every moment of truth. And at every one, Darryl Davis writes, ask yourself: Does this feel like a 5-star experience? Continue reading →

How customer experience breaks down in the smallest moments

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Earn real trust and create a legacy by ensuring your clients feel like they’re in good hands from their first conversation with you, Christine Carlo George writes. Continue reading →

5 telltale signs an agent has ‘commission breath’

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An agent’s single-minded focus on commission only can bring chaos to a brokerage, managing broker Derek Carlson writes. Here’s what to watch for when you’re recruiting top talent. Continue reading →

Los Angeles broker, CEO and SoCal luxury icon John Aaroe dies

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Aaroe, who founded John Aaroe & Associates and the John Aaroe Group, was known as a cherished mentor and guiding light to Southern California agents. He passed away at the age of 73 on Tuesday. Continue reading →

How a top DC agent went from college dropout to luxury mogul

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Extra hours, social media and a team with the highest standards of service helped The Heider Company become one of the top-earning teams at Sotheby’s International Realty. Continue reading →

A bunch of big real estate teams are making big moves

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As competition for talent remains intense, major teams this week moved to Compass, eXp Realty and the Real Brokerage. Continue reading →

8 ways to create Taylor Swift-level client loyalty in real estate

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Trainer Rachael Hite reflects on the core strategies that the most successful agents she knows use to drive their businesses. Continue reading →

Teams Spotlight: The Lisa Cozzi Team, Century 21 AllPoints Realty

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With over 24 years of proven success, find out how Cozzi and her team adapt, strategize and execute, so clients win. Continue reading →

Real estate doesn’t need more disruptors. It needs craftspeople

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Better Homes and Gardens Real Estate President Ginger Wilcox shares a call to bring care, knowledge and professionalism back to the center of the industry. Continue reading →