Tag Archives: working with clients

From 1st call to closing: How to create a 5-star client journey 

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Map your client’s journey. Identify every moment of truth. And at every one, Darryl Davis writes, ask yourself: Does this feel like a 5-star experience? Continue reading →

Unlocking trust: How brain science explains client behavior

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When you understand what the brain is responding to — safety, clarity, empathy, consistency — you stop trying to sell trust and start creating it naturally, coach Darryl Davis writes. Continue reading →

6 leadership essentials that help agents thrive in any market

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Contributor Nikki Beauchamp writes that the way agents lead through market ups and downs sets the tone for meaningful professional relationships. Continue reading →

Why most real estate agents lose the deal after the 1st meeting

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You make a great first impression, but do you get the deal? Coldwell Banker Warburg’s Kevelyn Guzman writes that the art of the follow-up is where trust, loyalty and contracts are won. Continue reading →

Visual, auditory, kinesthetic: What processing style do you prefer?

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Want to make faster connections with clients and colleagues? Listen to the sensory language they use, and align with their preferred processing style, Bernice Ross suggests. Continue reading →

How to talk to clients when the world is turning upside down

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Your clients don’t need you to have all the answers; they just need to know that you’re there for them and that you’re willing (and able) to help them navigate these rough seas, Spencer Krull writes. Continue reading →

The power of control: 8 ways to dominate in a challenging market

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There are plenty of factors you can’t control in the broader economy, Amy Corr writes, but there are ways to implement more control and consistency in your business. Continue reading →

5 things your clients won’t tell you (but you should know)

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From budget to competing buyer’s agents, Darryl Davis looks at the unsaid things that can cloud a client relationship, so you can communicate more clearly. Continue reading →

Turn a ‘no’ into a ‘yes’: Negotiation techniques for experienced agents

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When you lead negotiations with skill and confidence, your clients feel empowered — and they’ll reward you with loyalty, referrals and long-term success, Mauricio Umansky writes. Continue reading →

How empathy can lead the way to a 5-star client experience

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Team lead Jen Berbas writes that taking into account the client perspective and experience at every stage of the transaction allows you to optimize their process and outcome. Continue reading →