Both companies have invested heavily in AI. But while Rocket consistently earns high marks for loan servicing, Mr. Cooper’s J.D. Power rankings have been subpar for more than a decade. Continue reading
The latest J.D. Power Home Buyer/Seller Satisfaction Study found that the single most important reason for selecting a real estate company is its reputation. Continue reading
The latest J.D. Power study of borrower satisfaction revealed that loan officer response times are what make or break the experience, and this has pushed many consumers to go digital. Continue reading