Rocket to inherit Mr. Cooper’s customer satisfaction woes

Both companies have invested heavily in AI. But while Rocket consistently earns high marks for loan servicing, Mr. Cooper’s J.D. Power rankings have been subpar for more than a decade. Continue reading

Mr. Cooper is ‘firing on all cylinders’ going into merger with Rocket

CEO Jay Bray says the loan servicing giant intends to “hit the ground running” when it merges with Rocket Companies later this year after turning a $198 million Q2 profit. Continue reading

Mr. Cooper’s servicing portfolio shrinks for the first time in 2 years

Nation’s largest loan servicer turned an $88 million Q1 profit and remains on track to be acquired by Rocket in Q4, a deal that’s prompted UWM to cut ties to Mr. Cooper. Continue reading

Mr. Cooper adds to leadership team with eye on technology

Sridhar Sharma, who’s credited with developing Mr. Cooper’s patented AI, has been promoted to a new role, and three new tech leaders are joining from other companies. Continue reading