Rocket to inherit Mr. Cooper’s customer satisfaction woes

Both companies have invested heavily in AI. But while Rocket consistently earns high marks for loan servicing, Mr. Cooper’s J.D. Power rankings have been subpar for more than a decade. Continue reading

Former Zillow mortgage originator sues over alleged wages issues

Former mortgage loan originator Andrew Josephson claims the company failed to adequately pay him and other employees for time worked in an effort to cut costs and gain a leg up on competitors. Continue reading

Real estate’s AI boom is behind the curve on lead generation: Triple-I

More than 30 proptech leaders who responded to the Inman Intel Index monthly sentiment survey signaled the areas where they believe artificial intelligence will most change real estate in 2024. Continue reading