Figure now using OpenAI’s GPT to speed HELOC doc review process

When combined with a newly launched chatbot powered by Google Gemini, Figure says AI-powered doc review will save $8 million while raising customer satisfaction scores. Continue reading

New credit scores from FICO, VantageScore gaining traction

Lenders won’t be required to use the more inclusive FICO Score 10T and VantageScore 4.0 scoring models before next year, but several are already using them to expand the pool of borrowers. Continue reading

First-timers ‘significantly’ less satisfied with mortgage lenders

Homebuyers don’t just want good rates, they want lenders to solve problems that will keep them from getting to the closing table, J.D. Power finds. Continue reading

US Bank, UWM join movement to boost minority lending

With Fannie and Freddie leading the charge, a growing number of lenders are using special purpose credit programs to boost homeownership in underserved communities. Continue reading

Figure powering HELOCs for 4 more independent mortgage banks

As it continues to sign private label partners for its blockchain-powered loans, Figure says it’s provided more than $6 billion in HELOCs to roughly 85,000 households. Continue reading

Survey: Mortgage refi crush exposed dangers of digital-heavy approach

Digital self-service combined with live personal service is key to retaining younger mortgage customers, J.D. Power concluded, with faster approval times demonstrating that the application and approval process “still requires some level of human intera… Continue reading