Regulators are tracking complaints about ‘deficient’ financial chatbots

The Consumer Financial Protection Bureau warns of reputational and legal risks of relying on “deficient chatbots” as the primary mode of interacting with customers. Continue reading

HomeZada updates, releases AI chatbot interface

In a seemingly unstoppable trend, HomeZada is the latest proptech player to enhance its product with artificial intelligence to handle a number of common functions for users. Continue reading

ChatGPT plugin to empower Zumper search experience

Machine learning has been a component of Zumper’s overall solution for some time, but its ChatGPT use will enhance consumer-facing interactions primarily in terms of search, according to the company. Continue reading

Will AI replace real estate agents?

While AI has the potential to automate and certainly enhance many aspects of the real estate industry, writes California Realtor Ken Sisson, it is unlikely to replace human agents completely anytime soon. Continue reading

Spencer Rascoff: Zillow won by focusing on consumers

The portal’s co-founder and former CEO also said that Zillow’s impact includes creating tens of thousands of new “super agents.” Continue reading

Mike DelPrete: Zillow and Redfin’s AI tools aren’t that big a deal — yet

In an interview with Intel, real estate tech strategist Mike DelPrete laid out how artificial intelligence might change the industry, including real estate search portals, and why we’re not there yet. Continue reading

Realtor.com’s AI integration is a case of ‘garbage in, garbage out’

Digital marketing specialist Joshua Jarvis offers his feedback on Realtor.com’s new AI tool. While he applauds the attempt, he says it’s a swing and a miss. Continue reading

6 takeaways from NAR’s midyear conference

From voting to raise membership dues to requiring fair housing training to learning best practices for artificial intelligence, Realtors are steering their own fate in the industry. Continue reading