Broaching the Subject of Hearing Loss

Helene Rosenthal’s day starts when she gets out of bed and puts in her hearing aids, something that’s as natural as brushing her teeth. It ends when she climbs into bed and says to her husband, Jim, “Is there anything else you want to say? Because I’m … Continue reading

How to talk business with your sphere (and not seem pushy)

Leveraging personal connections is crucial to success in real estate, but many agents are fearful of coming across as smarmy or overbearing. Here’s how to avoid that and send the perfect messages at the right times. Continue reading

Don’t lose your mind! 10 tips for staying sane through challenging transactions

We’ve all dealt with impossible client expectations and demands. Here’s how to stay level-headed through contentious transactions. Continue reading

Two Generations of Divorce: Parents and Their Adult Children

It may be a bittersweet way to connect with your adult child: he or she comes to you for comfort while going through a divorce because not only are you their parent, you know the pain because you also were divorced. Sometimes parents can let bitter fee… Continue reading

Why Many Doctors Botch Delivering Bad News

(This article appeared previously in Kaiser Health News.) PORTLAND, Ore. — After nearly 40 years as an internist, Dr. Ron Naito knew what the sky-high results of his blood test meant. And it wasn’t good. But when he turned to his doctors last summer to… Continue reading

Why Many Doctors Botch Delivering Bad News

(This article appeared previously in Kaiser Health News.) PORTLAND, Ore. — After nearly 40 years as an internist, Dr. Ron Naito knew what the sky-high results of his blood test meant. And it wasn’t good. But when he turned to his doctors last summer to… Continue reading

Amateur hour! How to keep your cool with other agents

Bad communication practices in transactions lead to misunderstandings and can mask unethical and unprofessional behavior. They can also diminish goodwill, undermine trust and lead to a build up of resentments that could derail your transaction. Here’s … Continue reading

Sellers had enough? How to keep emotions in check when fatigue sets in

A home that sits on the market for months on end becomes an emotional rollercoaster for sellers. How can you help your sellers avoid seller fatigue (and agent exhaustion)? Continue reading

The Group Text Mistakes You Don’t Even Know You’re Making

Group texts are a fast way for family, coworkers or far-flung friends to share news and make plans. In case you’ve never sent or received one, a group text connects people with some kind of affiliation to each other in some way to get the same text mes… Continue reading

How to Effectively Communicate With Your Doctor

(Editor’s note: This story is part of a series for The John A. Hartford Foundation.) We’ve all been there. After waiting endlessly for a doctor’s appointment, your physician breezes in and out of the exam room, seems rushed and leaves you little time t… Continue reading