Tag Archives: Customer Service

AI politics reach housing finance as Fannie, Freddie drop Anthropic

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The FHFA ordered Fannie Mae and Freddie Mac to sever ties with Anthropic, signaling how politics and regulation may shape AI adoption in housing finance. Continue reading →

The $92M real estate lesson Jake Paul taught us from the boxing ring

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In real estate, attention is currency, Josh Ries writes. If you want to close more deals in 2026, you have to start by getting in front of more people. Continue reading →

41 years, 8 lessons, 1 truth about real estate that never changes

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If you want to build a life and career worth smiling about, coach Darryl Davis writes, don’t just chase the newest app or lead system. Go back to the fundamentals. Continue reading →

How to WOW your clients with a simple communication strategy

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While you can’t control the market or the latest industry headlines, you can control your timely and clear communication with clients, coach Darryl Davis writes. Continue reading →

This CMO wants to make Keller Williams the Nike of real estate

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In her first interview with Inman, Keller Williams CMO Sandra Howard shares the key to creating a brand that’s timeless yet timely, and her plans to push the Texas-based franchisor’s marketing to the next level. Continue reading →

Drunken gunman, new legal filing, Roseanne Barr: Inman’s Top 5

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Looking for a quick catch-up on the buzziest stories of the week? Here’s Inman Top 5, the most essential stories, according to Inman readers. Continue reading →

How a Keller Williams broker saved her agents from a drunken gunman

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Orlando-based Keller Williams broker Oglah Gatamah shares how she protected her agents from a gunman who walked into her office in February. Gatamah said leaders must balance customer service with safety. Continue reading →

7 wins (and 8 won’ts) our team has discovered while using AI tools

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Does your team secretly (or not so secretly) resent AI tools? Rachael Hite writes about ways to give them a road map for success. Continue reading →

What Disney’s Magic app can teach us about consumer experience

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Compliance expert Summer Goralik shares how Disneyland’s digital reinvention reveals what the real estate industry must protect: access, transparency and the power of innovation. Continue reading →