Tag Archives: Customer Service

Something as small as a sesame seed can sink an experience

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Coach Darryl Davis offers insight into how a small mistake or moment of carelessness can undermine not only your professional reputation but the industry as a whole. Continue reading →

7 tips for staying motivated no matter what happens in the market

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If you want to tune out the noise, focus on your growth, ensure you have accomplished something at the end of the year, and learn to feel successful no matter what the market does, team leader Jen Berbas writes. Continue reading →

Value over discount: 8 tips for navigating post-NAR settlement

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Explore how to transcend discounting and enhance value in response to the NAR settlement with strategic consultant Chris Pollinger. Continue reading →

What is the meaning of full service?

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Does “full-service real estate” really mean anything, or is it just something brokerages say to charge higher fees? Teresa Boardman looks at the service-shortfalls of so-called full-service brokerages and teams. Continue reading →

What can we learn from a chicken sandwich? 5 key takeaways

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Although they claim to have been the first to offer a fried chicken sandwich, Chick-fil-A realized that anyone else could offer a competing product. Therefore, they focused on developing an unbeatable customer experience. Continue reading →

8 ways for agents to be the lighthouse in 2023

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Finding ways to rise above the noise and shine light onto a challenging market is the mission of every agent in today’s market. Coach Darryl Davis shares eight strategies to help agents become a beacon of light for their clients against the storm of mi… Continue reading →

5 festive pop-by ideas for real estate agents this holiday season

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Send your clients into the new year with a smile on their faces. Expert Darryl Davis offers five great last-minute holiday gift ideas for your clients that are easy on your wallet and easy to deliver. Continue reading →

Make sure your buyers know these 10 things before closing

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It’s closing day, and the hard work is over right? Marketing expert, Luke Babich, says not so fast and reminds agents to make sure that their clients are prepared to sign on the dotted line Continue reading →

Want to build deeper relationships? 5 ways to say thank you year-round

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Saying thank you should be more than a once-a-year pie drop-off. Find ways to say thank you to your clients throughout the transaction and the entire year to help build meaningful relationships. Continue reading →

10 essentials for effective negotiating in today’s market

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The last two years in real estate were like a party that just kept going. Luxury agent Cara Ameer offers insights that allow you to navigate the new realities with skill and confidence. Continue reading →