In the world of luxury real estate, it’s not unusual for clients to feel a sense of urgency, pressure, and even anxiety. While a global pandemic and related economic crisis certainly ups the ante for agents and raises a unique set of risks, stressors, … Continue reading
We in the real estate industry deal with a mountain of technology and an avalanche of information. We shovel through big data in the hope of wowing our potential customers, but I believe the thing that really matters is our ability to relate to people. Continue reading
You can’t be full of yourself, provide poor service, a poor environment and “charge late fees” when customers expect to be delighted. Ours is a service industry where hubris has no place, and we ought to focus on the end user. Don’t believe us? You mig… Continue reading