Tag Archives: client service

What the Ritz Carlton can teach you about elevating client service

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Want to stand out from the crowd of real estate professionals? Take a tip from Milena Monet and emulate some of the business world’s biggest names. Continue reading →

5 tips for shepherding clients through mortgage challenges

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Buyer demand is still robust, but affordability challenges can make it harder for clients to qualify for financing, Luke Babich writes. Here’s how to help. Continue reading →

Here’s what it takes to be a full-service real estate agent

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A full-service agent provides superior service and focuses on the client’s best interest. That’s what sets their performance apart, according to The Agency’s President Rainy Hake Austin. Continue reading →

Want to be a better listener? These 3 keys will help

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It is so easy to dismiss someone because they may make a request you do not understand or even think is stupid, writes team leader Carl Medford. Listening to their request and fulfilling it, however, can actually set your life on a new and wonderful tr… Continue reading →

Are your real estate clients truly satisfied? Here’s how to make sure

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The essence of garnering rave reviews and inspiring trust in your clients is taking responsibility, even when things don’t go according to plan, trainer Bernice Ross writes. Continue reading →

What is the meaning of full service?

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Does “full-service real estate” really mean anything, or is it just something brokerages say to charge higher fees? Teresa Boardman looks at the service-shortfalls of so-called full-service brokerages and teams. Continue reading →

How to mix, match and mirror your client’s energy when things are not clicking

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Relationship-building and effective communication are key to connecting with your clients and serving them effectively. When your customer’s personality style differs from your own, use the following techniques to keep the lines of communication open. Continue reading →

Anxious clients? Here’s how you can respond

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In the world of luxury real estate, it’s not unusual for clients to feel a sense of urgency, pressure, and even anxiety. While a global pandemic and related economic crisis certainly ups the ante for agents and raises a unique set of risks, stressors, … Continue reading →

Trying to boost meeting attendance? The answer is in the offering

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Despite the benefits of being virtual, there are major perks to in-person office meetings. Drive attendance by sharing best practices, resources and information that can truly move the needle on your agents’ businesses. Continue reading →

Be more than a service provider. Be the solution.

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This is a true story. Armed with hours of HGTV and a screwdriver, a homeowner named Gina set out to fix and flip real estate. But she soon discovered what any savvy investor knows: it takes more than 60 minutes minus commercials to successfully renovat… Continue reading →