Tag Archives: data mining

Why 88% of agent conversations never make it to the CRM

By | | Uncategorized
Comments Off on Why 88% of agent conversations never make it to the CRM

On this episode, Cloze CEO Dan Foody reveals that 88 percent of conversations never enter the CRM and only about a third of CRM contacts have been touched in the past year. Continue reading →

AI expert: Agents must harness AI or be replaced by those who do

By | | Uncategorized
Comments Off on AI expert: Agents must harness AI or be replaced by those who do

The time is now to use existing artificial intelligence to your advantage, Kevin Hawkins writes in his new book. “You don’t have to worry about AI replacing you. You have to worry about agents using AI replacing you.” Continue reading →