How empathy can lead the way to a 5-star client experience

Team lead Jen Berbas writes that taking into account the client perspective and experience at every stage of the transaction allows you to optimize their process and outcome. Continue reading

A 5-step plan to reduce buyer stress and sell more homes now

Buyers are more stressed out than ever. Jimmy Burgess shares a plan to help you help your buyer clients and earn their trust. Continue reading

3 must-have skills for building rapport with real estate clients

By building rapport, The Agency’s John Antretter writes, agents can not only secure immediate business but also build a network of loyal clients who will return and refer others for years to come. Continue reading

9 ways to build unbreakable trust with your prospects and clients

Now more than ever, creating a positive perception around the service you provide is essential. Jonathan Pressman offers nine ways to make sure your brand is synonymous with integrity. Continue reading

12 ways to build strong lender partnerships for happier clients

Clever CEO Luke Babich writes that partnering with well-qualified lenders helps you help your clients, build your brand and add value to every real estate transaction. Continue reading

What the Ritz Carlton can teach you about elevating client service

Want to stand out from the crowd of real estate professionals? Take a tip from Milena Monet and emulate some of the business world’s biggest names. Continue reading

5 tips for shepherding clients through mortgage challenges

Buyer demand is still robust, but affordability challenges can make it harder for clients to qualify for financing, Luke Babich writes. Here’s how to help. Continue reading

Here’s what it takes to be a full-service real estate agent

A full-service agent provides superior service and focuses on the client’s best interest. That’s what sets their performance apart, according to The Agency’s President Rainy Hake Austin. Continue reading

Want to be a better listener? These 3 keys will help

It is so easy to dismiss someone because they may make a request you do not understand or even think is stupid, writes team leader Carl Medford. Listening to their request and fulfilling it, however, can actually set your life on a new and wonderful tr… Continue reading

Are your real estate clients truly satisfied? Here’s how to make sure

The essence of garnering rave reviews and inspiring trust in your clients is taking responsibility, even when things don’t go according to plan, trainer Bernice Ross writes. Continue reading