5 key steps for getting 5-star raving reviews on your service

If you want a positive review, writes mega-team leader Carl Medford, you need to earn it by far surpassing clients’ expectations and communicating with them about the review process. Continue reading

Compass rolls out second-home-focused network for agents

Compass Resort aims to provide referrals, collaboration and other resources to agents who work with clients focused on vacation properties and secondary homes. Continue reading

Corcoran Group welcomes first Mexico-based franchise in Baja

Corcoran The Baja Real Estate Co., owned and led by Blake Harrington, has joined the brokerage’s network and will serve the greater Cabo San Lucas market. Continue reading

Anthony Hitt to step down as CEO of Engel & Völkers Americas

Stuart Siegel, the Americas chief strategy officer, will serve as interim president and CEO until a permanent replacement has been found for Hitt, who has served with the luxury brand since 2010. Continue reading

The compliance violations that risk drawing an ‘enforcement trifecta’

Secret profits, deceitful acts or undisclosed compensation by Realtors could lead to action from multiple enforcement bodies, including NAR, MLSs and state regulators, Summer Goralik writes. Continue reading

Impact of NAR’s commission rule change illuminated in Q3 earnings

In the wake of the National Association of Realtors’ 3-month-old rule change, executives are reassessing agent pay amid pressure on commissions, an analysis of Q3 earnings data shows. Continue reading

What The Opportunity Report says about organized real estate

Carl Medford analyzes the new Opportunity Report to see what it means for organized real estate, state regulatory agencies and key stakeholders in the second part of his series. Continue reading

Decline in NAR membership, long expected, hasn’t materialized yet

With 1,526,631 members as of Oct. 31, the National Association of Realtors is on track to end 2024 with its fourth-highest membership numbers on record. Next year, however, is a different story. Continue reading

Compass CEO Robert Reffkin: Zillow will be the national MLS

Reffkin continued his campaign against the Clear Cooperation Policy at the National Association of Realtor’s annual NAR NXT conference during a “Future of the MLS” session Friday. Continue reading

Brokerages expect rates to drop. Their clients bank on the opposite

Potential real estate clients are growing less responsive to mortgage-rate dips, one of several key takeaways from the results of the latest Inman-Dig Insights consumer survey. Continue reading