Relationship-building and effective communication are key to connecting with your clients and serving them effectively. When your customer’s personality style differs from your own, use the following techniques to keep the lines of communication open. Continue reading
Letting a client go is never fun or easy. Unfortunately, it’s part of being an entrepreneur and running a business. Here are a few useful tips on ending the client-agent relationship — and preventing challenges from cropping up in the first place. Continue reading
When you are negotiating, look for these patterns and for specific shifts in the person’s body language to understand what the other person is really experiencing. Continue reading
In the competitive real estate arena, customer experience is key to an agent’s success, whether that agent is helping with a purchase, sale or both. Customers have high expectations regarding the level of support provided by their agents — as they shou… Continue reading
Buying or selling a home is an extremely personal and emotional transaction. Because of that, you need to be prepared in advance for the kinds of tough conversations you will face. Here are some strategies to help you get through the difficult talks wi… Continue reading