Tag Archives: Service

How to appreciate your clients, so they’ll appreciate you

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Communicate, follow up, show a little empathy, treat your clients how you’d want to be treated — do that, and they’ll walk away singing your praise. Continue reading →

WATCH: Delivering 7-star service in a 3-star industry

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Connect Flashback: How one agent sustains 100 percent referral business with 7-star service. Continue reading →

OPINION: 2020 Election: The Candidates’ National Service Plans

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I’ve been studying the candidates running for president, searching for ideas they have to bring us together as a nation. As a former board member of the federal Corporation for National and Community Service (which includes AmeriCorps and Senior Corps)… Continue reading →

Why don’t we think about clients’ specific needs?

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Other than that narrow exception that agents make for first-time homebuyers, agents don’t think of clients as having specialized needs that require customized solutions. Instead, agents provide a cookie-cutter approach to standardized service with the … Continue reading →

New Windermere campaign highlights agents who go the extra mile — sometimes literally

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Windermere Real Estate has launched a new marketing campaign highlighting not its considerable technology chops, but its agents’ willingness to go above and beyond for their clients. Continue reading →