5 simple scripts to reconnect with your sphere 

Staying in touch with your sphere of influence is the foundation of building and maintaining your business, says coach Darryl Davis. Here are a few authentic scripts for more effective follow-up. Continue reading

Discrimination second only to high prices as biggest obstacle to buying

The National Association of Realtors latest consumer survey revealed affordability is the main thing plaguing homebuyers, followed by discrimination, mortgage access and agent performance. Continue reading

Generate steady leads and referrals: 9 systems you need in place by 2022

Whether you’re brand new to the biz, you’ve just had immense growth this year and are playing catchup, or you’re simply looking for fresh automation ideas, here are nine systems every agent can use for a steady stream of referrals. Continue reading

Give clients a standout experience! 5 customer service must-do’s

Providing outstanding customer service that helps create memorable experiences for your clients is absolutely paramount in our industry. Here’s how you can ensure a positive and value-driven buying and selling experience. Continue reading

4 features every property management platform should have

Choosing the right property management platform can make all the difference in putting you ahead of the competition while helping you foster more meaningful relationships with your clients. Here are a few features you should plan to integrate. Continue reading

Want a free business boost? Here’s how to make online reviews work for you

Reviews can truly be the currency of your business. Here’s how you can create a positive experience for all of your clients — and stand out with your customer service. Continue reading

Connecting with Veronica Figueroa: Our new normal demands world-class service

Ahead of Inman Connect, the eXp Realty team leader says agents have the chance to offer service that keeps clients coming back. Continue reading

Want the ultimate client experience? Set up these 5 team systems

A real estate team can be the ultimate solution to providing consistent 5-star client experiences — if they’re run effectively. Here are five must-have systems for any service-oriented team. Continue reading

How to successfully work with clients who eschew technology

In a high-tech, digital world, the basics of low-tech, analog customer service still matter, especially when dealing with buyers and sellers who don’t use smartphones or email. Continue reading

Do you speak the 5 love languages of customer service?

In the hottest, most competitive markets most agents have seen in their careers come major challenges. Clients need reassurance that you’ve got it under control, which might mean customizing your service based on their “love language.” Here’s how to do… Continue reading