Quit complaining about clients! They’re frustrated, too

Instead of complaining about clients, be the one who educates them, provides information and holds their hand when necessary — and please answer the damn phone. Continue reading

You’re the worst! 15 lessons I’ve learned from bad salespeople

I’ve learned how not to conduct an in-home appointment with prospective clients from the worst salespeople who have visited my home. Here I spread the wealth of my painfully gained knowledge. Continue reading

Say it ain’t so: The 2 toughest things to say to clients

Throughout my real estate career, I’ve found there are two small phrases that are at the same time both the most powerful — and the most difficult — words you can say to a client. Continue reading

How to suss out the ‘looky-loos’ from actual prospects

As agents, we often have to deal with insincere people who are not serious about purchasing or selling properties. Here’s how to spot them and prevent them from wasting your precious time. Continue reading

6 major challenges all real estate teams face

Leading a team is essentially like herding cats. If you’re the one establishing the team, the odds of your getting cat-wrangling “right” from the get-go are zero. Plan on facing these six common challenges head on. Continue reading

Exiting real estate: Is your business ready for you to leave?

Although it’s smart to have a retirement plan, it’s even smarter to have a transition or backup plan in case you have to leave the business earlier than you anticipated. Take the quiz to find out if you’re ready to exit when the time comes. Continue reading