Tag Archives: Customer Service

5 must-have qualities and skills for showing a home

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More than unlocking a door, buyers want their agents prepared for showings. Santiago Arana of The Agency recommends these tips to stand out. Continue reading →

Don’t wait, create! Help find hidden inventory for your buyers

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Many agents are struggling with finding listings for their buyers. Team leader Tom Toole offers scripts and strategies to find additional inventory in any market. Continue reading →

The secret to generating more ‘offer-ready’ buyers

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Do you have buyers who are on the fence about writing an offer? Bernice Ross interviews Andrew Flachner of RealScout on how to get your buyers “offer ready.” Continue reading →

5 simple scripts to reconnect with your sphere 

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Staying in touch with your sphere of influence is the foundation of building and maintaining your business, says coach Darryl Davis. Here are a few authentic scripts for more effective follow-up. Continue reading →

Discrimination second only to high prices as biggest obstacle to buying

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The National Association of Realtors latest consumer survey revealed affordability is the main thing plaguing homebuyers, followed by discrimination, mortgage access and agent performance. Continue reading →

Generate steady leads and referrals: 9 systems you need in place by 2022

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Whether you’re brand new to the biz, you’ve just had immense growth this year and are playing catchup, or you’re simply looking for fresh automation ideas, here are nine systems every agent can use for a steady stream of referrals. Continue reading →

Give clients a standout experience! 5 customer service must-do’s

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Providing outstanding customer service that helps create memorable experiences for your clients is absolutely paramount in our industry. Here’s how you can ensure a positive and value-driven buying and selling experience. Continue reading →

4 features every property management platform should have

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Choosing the right property management platform can make all the difference in putting you ahead of the competition while helping you foster more meaningful relationships with your clients. Here are a few features you should plan to integrate. Continue reading →

Want a free business boost? Here’s how to make online reviews work for you

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Reviews can truly be the currency of your business. Here’s how you can create a positive experience for all of your clients — and stand out with your customer service. Continue reading →

Connecting with Veronica Figueroa: Our new normal demands world-class service

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Ahead of Inman Connect, the eXp Realty team leader says agents have the chance to offer service that keeps clients coming back. Continue reading →