Tag Archives: Customer Service

The secret to generating more ‘offer-ready’ buyers

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Do you have buyers who are on the fence about writing an offer? Bernice Ross interviews Andrew Flachner of RealScout on how to get your buyers “offer ready.” Continue reading →

5 simple scripts to reconnect with your sphere 

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Staying in touch with your sphere of influence is the foundation of building and maintaining your business, says coach Darryl Davis. Here are a few authentic scripts for more effective follow-up. Continue reading →

Discrimination second only to high prices as biggest obstacle to buying

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The National Association of Realtors latest consumer survey revealed affordability is the main thing plaguing homebuyers, followed by discrimination, mortgage access and agent performance. Continue reading →

Generate steady leads and referrals: 9 systems you need in place by 2022

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Whether you’re brand new to the biz, you’ve just had immense growth this year and are playing catchup, or you’re simply looking for fresh automation ideas, here are nine systems every agent can use for a steady stream of referrals. Continue reading →

Give clients a standout experience! 5 customer service must-do’s

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Providing outstanding customer service that helps create memorable experiences for your clients is absolutely paramount in our industry. Here’s how you can ensure a positive and value-driven buying and selling experience. Continue reading →

4 features every property management platform should have

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Choosing the right property management platform can make all the difference in putting you ahead of the competition while helping you foster more meaningful relationships with your clients. Here are a few features you should plan to integrate. Continue reading →

Want a free business boost? Here’s how to make online reviews work for you

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Reviews can truly be the currency of your business. Here’s how you can create a positive experience for all of your clients — and stand out with your customer service. Continue reading →

Connecting with Veronica Figueroa: Our new normal demands world-class service

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Ahead of Inman Connect, the eXp Realty team leader says agents have the chance to offer service that keeps clients coming back. Continue reading →

Want the ultimate client experience? Set up these 5 team systems

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A real estate team can be the ultimate solution to providing consistent 5-star client experiences — if they’re run effectively. Here are five must-have systems for any service-oriented team. Continue reading →

How to successfully work with clients who eschew technology

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In a high-tech, digital world, the basics of low-tech, analog customer service still matter, especially when dealing with buyers and sellers who don’t use smartphones or email. Continue reading →