How a Keller Williams broker saved her agents from a drunken gunman

Orlando-based Keller Williams broker Oglah Gatamah shares how she protected her agents from a gunman who walked into her office in February. Gatamah said leaders must balance customer service with safety. Continue reading

Forget real estate soap operas. Here’s where you should focus

You can be the agent who always has an opinion on the latest industry scandal, Kevelyn Guzman writes, or you can be the agent who’s too busy closing deals to notice. Continue reading

Build a high-trust real estate culture beyond commissions

Foster trust, collaboration and mentorship to create high-performing, sustainable real estate teams. Continue reading

Broker Spotlight: Matt Borland, Corcoran Icon Properties

Find out how this Northern California brokerage executive is bringing “measured, intentional growth” across his region, while preserving company culture and values. Continue reading

Crisis-proof leadership? Women wrote the playbook

The leadership style many women embody — grounded in nuance, care and long-term thinking — is not only valid but essential in today’s market, brokerage CEO Dezireh Eyn writes. Continue reading

The CEO playbook for agents: How to scale with compassion

Want to build a business you can feel good about? Phillip Cantrell, CEO of Benchmark Realty, offers four cornerstones to form your foundation from his book “Failing My Way to Success.” Continue reading

Huddle Up: Building a real estate team with purpose

Coach Melanie Klein profiles Michala Costello and the Curated Living Team to find out how they stay connected and consistent. Continue reading

Broker Spotlight: Kristin Barry, Arbor Real Estate

Find out how this Orange County, California, indie broker leads “with a balance of compliance, mentorship and heart.” Continue reading

Stop telling agents what to say. Teach them how to talk instead

Troy Palmquist talks with Justin Benson, founder of Shilo AI, about how personalized, consistent coaching can make agents more effective. Continue reading

The leadership playbook: Stay ahead in a fast-moving market

In hypercompetitive, low inventory markets, brokerage President Jack Gross writes, success boils down to a few key principles: innovation, adaptability, a return to fundamentals and a commitment to agent education. Continue reading