Rocket to inherit Mr. Cooper’s customer satisfaction woes

Both companies have invested heavily in AI. But while Rocket consistently earns high marks for loan servicing, Mr. Cooper’s J.D. Power rankings have been subpar for more than a decade. Continue reading

4 ways brokerages build resilient, high-performing agents 

As a broker, Thomas Mallette writes, it’s up to you to walk the walk with your agents, providing the mentorship and guidance they need to succeed. Continue reading

Stop telling agents what to say. Teach them how to talk instead

Troy Palmquist talks with Justin Benson, founder of Shilo AI, about how personalized, consistent coaching can make agents more effective. Continue reading

Desperately seeking an AI bestie? How to protect your professional image from AI companion risks

Adopt these practices to harness the potential benefits of AI tools while proactively protecting your invaluable professional persona from the array of privacy and security dangers. Continue reading

Meet Lucy, an AI assistant that’s ‘all about empowering’ agents

Rechat wants agents to lean on AI like Lucy to improve their value proposition to consumers and make better use of the powerful tools software companies are building for them Continue reading

Luxury brokerage Douglas Elliman is now in the mortgage business

Mortgage broker Elliman Capital, a “strategic alliance” with Associated Mortgage Bankers Inc., will offer traditional and specialty loan products “from multiple national and regional lenders.” Continue reading

Take the Inman Intel Index survey for July

Each month, hundreds of real estate agents, brokers, executives and investors report on what they’re seeing in their corner of the industry. Add your insights. Take the survey. Continue reading

The Grok meltdown: Cautionary AI lessons for every agent

Human judgment isn’t optional when you’re working with AI tools, trainer Bernice Ross writes. It’s essential for understanding how they can go wrong, so you can protect your brand. Continue reading

Blend Labs embraces Doma’s ‘instant title decisioning’ solution

Doma claims Upfront Title can saves borrowers 40 percent to 70 percent on title insurance. In a trial run with Mr. Cooper, the solution cut loan cycles by three days and saved borrowers hundreds of dollars on title fees. Continue reading

Nest Realty reimagines its tech with AI company Rechat

Rechat has gained another partner, with Virginia-based brokerage Nest Realty choosing the AI-powered company to streamline its tech strategy through its one-stop shop “Super App.” Continue reading