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5 ways to gather client feedback to drive improvement and innovation

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We all want to grow and improve our services, The Agency’s Rainy Hake Austin writes, and getting feedback is the first step in doing that. Continue reading →

Shay unveils ‘self-representation platform for homebuyers’

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The changes to how real estate commissions are advertised and sourced as a result of the National Association of Realtors’ proposed settlement has led to the creation of Shay, an application to help homebuyers avoid the traditional sales model. Continue reading →

In historic first, Nykia Wright named first female CEO of NAR

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Wright has served as NAR’s interim CEO since November after she replaced Bob Goldberg. She was instantly thrust into leading an organization in turmoil. Continue reading →

A 9-step ‘listening’ consultation to help you talk to sellers post-Aug. 17

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Be prepared for a listing appointment at a moment’s notice. Have the tools at your fingertips, take notes, build connections, and stay focused on what’s best for the seller, Bernice Ross writes this week. Continue reading →

NAR settlement rules: Live updates as the real estate changes roll out

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New rules stemming from the National Association of Realtors’ landmark commission settlement went into effect Saturday. Inman is tracking the impacts of those rules in real time. Continue reading →

The commission change mega-FAQ you need to start the historic week

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Now that the “New Normal” has officially begun, it’s time to answer the frequently asked questions agents and brokerages have about the newly implemented commission settlement rule changes. Continue reading →

Michael Ketchmark: Every move you make, we’ll be watching you

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In a phone interview, lead plaintiffs’ counsel Michael Ketchmark weighed in on the consequences of violating the NAR settlement, Zillow’s business model, and the “monster case” that remains. Continue reading →

Watch out for these 3 pitfalls to avoid pricey fines in your future

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Steep fines can stack up and can swiftly put you in a sticky situation, but what’s worse is when it’s your competition turning you in. Trainer Rachael Hite tells you how to stay on the right side of the rules. Continue reading →

From Zero to $150K: This YouTube video strategy can deliver GCI wins

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If you’ve been on the fence about leaning into producing YouTube videos for your business, now is the time to commit, Jimmy Burgess writes. Follow this blueprint, and you will have success. Continue reading →

Today marks the dawn of a new day for real estate. Make the most of it

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The best real estate agents will thrive, the profession will be elevated, rot will be removed and the brands that are built on trust and integrity will rise to the top, Inman founder Brad Inman writes. Continue reading →